Fequently Asked Questions
Professional organisers assist clients by helping to declutter, streamline, and create efficient systems for managing their space and belongings. They offer tailored solutions to improve organisation, reduce stress, and enhance productivity, using a variety of techniques and tools. Whether it's for home, office, or life management, a professional organiser works with clients to achieve a more functional and harmonious environment.
It's entirely up to you! Some clients prefer to be involved, while others trust us to work independently. The process is generally quicker when working together but we'll discuss your preferences during our initial consultation.
The duration depends on the size and condition of the space. A typical session lasts between 3-5 hours, but larger projects may require multiple sessions. Decluttering can sometimes feel overwhelming, but we guide you through the process at a comfortable pace, ensuring it remains manageable and positive.
We include the removal of one car load of donated items as part of the session price. If you require assistance with waste or recycling disposal, we can provide details of services that offer collection, though this will incur an additional cost. We also work with local charities to ensure usable items are given a second life.
Absolutely not! Our goal is to help you make informed decisions about what to keep and what to let go of. You are always in control of the process.
Yes, we maintain complete confidentiality. Your privacy is our priority, and we follow a strict non-judgmental and discreet approach. Our privacy policy is available to view on our website here.
The hourly rate is £35, with a minimum of 3 hours required for in-person decluttering. Virtual sessions are available in 1 or 2-hour increments. We offer a complimentary 30-minute consultation, either virtually or by phone. If you'd prefer an in-person consultation, there is a £30 charge, which will be deducted from your first session if booked within 7 days. For more details on our pricing and package deals, click here.
Yes, we have undergone specialised hoarding training and offer compassionate and non-judgmental support for those facing hoarding challenges. Our approach is patient and respectful, working at your pace, to help create a comfortable and organised space.
Absolutely! If storage is a priority for you, we offer suggestions to optimise your space. We'll aim to use existing storage systems wherever possible and explore ways to repurpose your current items.
We are based in Seaton Sluice, Whitley Bay and primarily cover North Tyneside and surrounding areas, but we may travel further upon request. Please contact us to check availability.
There's no need to tidy up before we arrive. However, it may be helpful to have a rough idea of what areas you'd like to focus on and any specific goals you have.
Yes! We offer virtual sessions where we guide you through the decluttering process remotely, providing expert advice and motivation.
We understand that plans change. Please provide at least 48 hours notice if you need to reschedule or cancel your appointment. You can find more information about our cancellation policy in our terms and conditions.
If you're ready to book a session, or have any questions, you can complete our contact us form or send an email. We'll arrange an initial consultation to discuss your needs and schedule a convenient time. Click here to view our contact information.