When you interact with Organise & Thrive, we may collect and process the following types of personal data:

• Personal Details: Name, address, phone number, and email address.
• Service Information: Details about the services you request, including your preferences, location, and any special instructions.
• Payment Details: Payment information, including transaction history and payment method (where applicable).
• Other Information: Any additional information you provide during consultations, through communications, or in feedback forms.

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We use your personal data for the following purposes:

• To provide you with the services you request (e.g., home organising and decluttering).
• To communicate with you regarding appointments, services, and any other relevant information.
• To process payments for services rendered.
• To send promotional material (if you have agreed to receive it).
• To improve our services and client experience through feedback and reviews.
• To comply with legal or regulatory obligations where applicable.

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Your personal data is stored securely in our database and systems. We use appropriate technical and organisational measures to protect your data from unauthorised access, alteration, or disclosure.

• Retention Period: We will retain your personal data for as long as necessary to provide our services and fulfill legal or business obligations. Once this is no longer necessary, your data will be securely deleted.

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We will not share your personal data with third parties unless:

• You have given us explicit consent to do so (e.g., referring your information to a partner business, such as a moving company).
• It is necessary to deliver the service you have requested (e.g., coordinating with subcontractors for specific tasks).
• Required by law, such as compliance with tax obligations or legal proceedings.

We will never sell your personal data to third parties.

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As a client, you have the following rights regarding your personal data:

• Access: You can request access to the data we hold about you.
• Correction: You can request to update or correct any incorrect or incomplete data.
• Erasure: You can request that we delete your personal data under certain conditions.
• Restriction: You can request restrictions on how we process your data.
• Objection: You have the right to object to certain processing activities, such as marketing communications.
• Data Portability: You can request that we transfer your data to another service provider in a readable format, if applicable.

To exercise any of these rights, please contact us by email at info@organisethrive.co.uk or telephone 07396953468.

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If you have opted-in to receive marketing communications, we may send you updates, promotions, or offers related to our services. You can unsubscribe from these communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

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If you have any questions or concerns regarding how we handle your personal data, or if you wish to exercise any of your rights, please contact us at:

1. Email: info@organisethrive.co.uk
2. Phone: 07396953468

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Organise & Thrive may update this Privacy Statement from time to time to reflect changes in data protection laws, our services, or our practices. We will notify you of any significant changes, and the updated version will always be available on our website or provided to you upon request.